Privacy policy
How we look after your information
We ask for as little as we can, we keep it only as long as we need to, and we never sell it. This page explains what we hold, why, and what you can do about it.
Last updated 28 October 2026
Who we are
Behind the Curtain CIC (company no. 15000978) is the data controller for the information described here. We are based at The Coal House, Old Station Yard, Langley Park, Durham DH7 9TL. You can reach us about anything on this page at info@behindthecurtaincic.org.
What we collect and why
When you book a session. Your name, an email address or phone number, and anything you choose to tell us in the notes box, such as access needs or what you'd like to talk about. We use this to hold your place and get in touch about it. The legal basis is the steps you've asked us to take before a session (contract). If you include information about your health or identity in the notes, that is sensitive information and we rely on your explicit consent, which you give by ticking the box when you book. You can leave the notes box empty.
When you get a ticket for an event. Your name, email address and how many places you want. We use this to issue your ticket, email it to you and check you in on the day. The legal basis is contract.
When you buy from The Goods Yard. Your name, email address, phone number if you give it, a delivery address if you choose postage, and any note you add. We use this to take payment, pack and send or hand over your order, send your receipt and deal with any refund. The legal basis is contract. If you ask to be told when something is back in stock, we keep your email for that one purpose and delete it once we've told you. If you sign in to see your orders, we email you a one-time link; nothing else is stored for that.
When you pay for a ticket. Card payments are taken by Stripe on their own secure pages. We never see or store your card details. Stripe tells us only that the payment succeeded and the amount paid.
When you send us a message. Your name, your email address or phone number and your message, so we can reply. The legal basis is our legitimate interest in answering people who get in touch.
During sessions and programmes. Our coaches may keep brief notes to support your wellbeing and to report anonymously to funders on how the programme is going. Nothing that identifies you is shared with funders without your written consent.
Quotes and photographs. We only use your words or image on the website or social media with your clear written consent, and quotes are anonymous unless you've agreed to be named.
Who we share it with
We use a small number of trusted services to run the website, and each only receives what it needs to do its job:
- Netlify hosts the website and stores bookings, tickets and contact-form messages. Netlify is based in the USA and transfers are covered by the UK's data bridge and standard contractual clauses.
- Stripe handles card payments for paid events.
- Resend sends booking confirmations and ticket emails.
- Google provides sign-in for our team only; visitors never sign in with Google.
We don't sell your information or share it with anyone for marketing. We would only disclose it where the law requires us to, or where someone's safety is at serious risk.
How long we keep it
- Booking details: until 12 months after the session, then deleted.
- Tickets: until 12 months after the event, then deleted. Records of paid tickets are kept for 6 years for accounting.
- Shop orders: 6 years, because they're part of our accounts.
- Messages sent through the contact form: up to 12 months after we've dealt with them.
- Session notes: in line with our safeguarding policy, and no longer than needed.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it, or object to how we use it. You can withdraw consent at any time. Email info@behindthecurtaincic.org and we'll respond within a month.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We'd rather you told us first so we can put it right.
Keeping it safe
The website uses HTTPS throughout. Bookings and tickets are stored in a private store that only our team can reach after signing in. Cancellation links use a private code that only you hold.
Children
Our sessions and events are for adults. If we learn that we hold information about someone under 18 without a parent or guardian's involvement, we'll delete it.
Changes
If we change this policy we'll update the date at the top. Big changes will be flagged on the website.
Terms and conditions
The plain-English small print
These terms cover using this website, booking sessions and buying tickets for events. By booking or buying, you're agreeing to them.
Last updated 28 October 2026
About us
Behind the Curtain CIC is a Community Interest Company registered in England, no. 15000978, at The Coal House, Old Station Yard, Langley Park, Durham DH7 9TL. Questions about these terms: info@behindthecurtaincic.org.
What we offer, and what we don't
We offer peer-led, trauma-informed wellbeing support, social gatherings, grounding sessions and events. Our coaches have lived experience; they are not doctors, therapists or crisis services. Nothing on this website or in a session is medical or clinical advice, and it isn't a substitute for it. If you're in immediate danger or need urgent help, call 999, or call the Samaritans free on 116 123 at any time.
Booking a session
- Sessions are free to the people they're for, unless a price is clearly shown when you book.
- A booking holds a time for you. Ross or a member of the team will be in touch to confirm the details and, for Out and Out – Together, to check the programme is right for you.
- If you can't make it, please cancel as early as you can so someone else can have the time. You can cancel from the booking page on the device you booked from, or by replying to your confirmation email.
- If we have to cancel, we'll let you know as soon as we can and offer another time.
Event tickets
- Prices are shown in pounds sterling and include VAT where it applies. Payment is taken by Stripe when you check out, and your ticket is confirmed once payment succeeds.
- Places are held for 30 minutes while you pay. If payment isn't completed in that time, the places go back on sale.
- Your ticket is sent by email and has a code and a QR code. Please bring it on your phone or printed. Each ticket admits the number of people shown on it.
- Tickets are for personal use and can't be resold.
- Refunds. If you tell us at least 48 hours before the event starts, we'll refund your ticket in full to the card you paid with. After that, we can't usually refund, but we'll always try to offer your place to someone else and, if we can, transfer you to another event.
- If we cancel or substantially change an event, you can have a full refund or move to another event.
- Free tickets can be cancelled at any time. Please do, if you can't come, so the place isn't wasted.
Buying from The Goods Yard
- Prices are in pounds sterling. We're not VAT registered, so no VAT is added. Payment is taken by Stripe at checkout and your order is confirmed once payment succeeds; we email you a receipt.
- Stock is set aside for you for 30 minutes while you pay. If payment isn't completed in that time, it goes back on the shelf.
- Collection. We'll email you when your order is ready at The Coal House. Please collect within 14 days; if you can't, let us know and we'll hold it.
- Postage. UK only, at the price shown at checkout. We aim to post within three working days and will email you when it's gone, with a tracking number where there is one.
- Changed your mind? For most items you can cancel for a full refund within 14 days of receiving them, as long as they come back to us unused and as sold. This doesn't apply to perishable food, personalised items or sealed goods that have been opened. Return postage is yours unless the item was faulty or wrong.
- Faulty or wrong? Tell us within 30 days and we'll refund or replace it, including the cost of returning it.
- Homemade produce is made in a kitchen that handles nuts, gluten, dairy and eggs. Ingredients and allergens are listed on the item; ask us if you're unsure.
- Refunds go back to the card you paid with and can take 5–10 days to show.
Being at Behind the Curtain
We're a safe space. Everyone who visits agrees to treat other people with respect, keep what's shared in sessions confidential, and follow reasonable requests from the team, including around the fire pit, the stove, the ducks and the orchard. We may ask anyone who puts others at risk, or who's under the influence of drugs or alcohol, to leave, without a refund.
Please tell us about any access needs or allergies before you visit. Food we share may contain allergens; ask the team if you're unsure.
Confidentiality and safeguarding
What you tell us stays with us, with one exception: if we believe you or someone else is at serious risk of harm, we may need to share information with the relevant services. We'd tell you if we could.
Using the website
The words, photographs, logo and design of this site belong to Behind the Curtain CIC. You're welcome to share links. Please don't copy or reuse content without asking. We do our best to keep the site accurate and running, but we can't promise it will always be available or error-free.
Our liability
We don't exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law says we can't exclude. Beyond that, our liability to you in connection with a booking or ticket is limited to the amount you paid for it.
Changes and the law
We may update these terms from time to time; the version on this page when you book or buy is the one that applies. These terms are governed by the law of England and Wales.
Cookies
We don't use tracking cookies
There's no analytics, no advertising and nothing that follows you around the internet. That's why there's no cookie banner.
Last updated 28 October 2026
What the site stores on your device
The website keeps a small amount of information in your browser so the booking page works. None of it is sent to anyone else, and none of it identifies you to us on its own:
- btc-my-bookings – a private code for each session you've booked, so you can see and cancel your bookings from the same device. Kept until you clear your browser data or cancel.
- btc-basket – what's in your Goods Yard basket and any discount code you've typed, so it's still there if you come back. Kept until you check out or clear your browser data.
- btc-customer – only after you sign in to see your orders. A private token that lasts 30 days, or until you sign out.
- btc-admin – only on our team's devices after they sign in. It's cleared when the browser tab closes.
These are strictly necessary for the site to work, so they don't need your consent.
Other services
If you buy a ticket, Stripe's checkout page sets its own cookies to run the payment securely and prevent fraud; see Stripe's privacy policy. Fonts are loaded from Google Fonts, which doesn't set cookies.
Clearing it
You can remove anything the site has stored by clearing site data for behindthecurtaincic.org in your browser settings. The only thing you'll lose is the ability to see your bookings from that device; you can still cancel by replying to your confirmation email.
